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Install button doesn't install Office

Option 1 - Select Run to start the install

You might need to choose the Run button (or the equivalent button depending on the browser you're using) at the bottom of your screen to start the install.

Just a few more steps to complete the Office installation

Option 2 - Use InPrivate browsing in Internet Explorer

Try the InPrivate browsing option in Internet Explorer.

  1. In Internet Explorer, select Tools > InPrivate Browsing.

    If you’re on Windows 10 and you use Microsoft Edge, select More actions "..." > New InPrivate window.

  2. In the new window, go to https://www.office.com/myaccount and select Install, and then Install again.

Option 3 - Start Internet Explorer without add-ons

  1. Find the version of Windows you're running in the table below, and follow those steps to open the Runcommand.



    In Windows 10

    Right-click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choose Run.

    In Windows 8

    On the Start screen type Run, and then choose Run in the list of results.

    In Windows 7

    Select Start > Run.

  2. Type iexplore-extoff and choose OK.

  3. Install Office. Use the table below to find the correct sign in location for your version of Office.



    An Office 365 subscription, such as:

    • Office 365 Home

    • Office 365 Personal

    • Office 365 University

    A one-time purchase of Office 2016 or Office 2013 such as:

    • Office Home & Student

    • Office Home & Business

    • Office Professional

    • Individual 2016 or 2013 applications such as Word, Excel, or Project

    1. Go to http://www.office.com/myaccount.

      If prompted, sign in with the email address and password associated with your copy of Office.

    2. Select Install.

    TIP: For complete installation steps, see Download and install or reinstall Office 365, Office 2016, or Office 2013 on your PC.

    Office 365 for business subscriptions that include the desktop Office applications, such as:

    • Office 365 Business Premium (including corresponding Nonprofit plans)

    • Office 365 Small Business Premium

    • Office 365 Midsize Business

    • Office 365 Enterprise E3, E4, and E5 (includes corresponding Government, Education, and Nonprofit plans)

    • Office 365 ProPlus

    1. Go to https://portal.office.com/OLS/MySoftware.aspx.

      If prompted, sign in with the email address and password that you created or someone in your organization created on your behalf.

    2. Select Install.

    TIP: For complete installation steps, see Download and install Office using Office 365 for business on your PC.

    NOTE: If you're having trouble signing in, check that you're using the correct email and password. If you still can't sign in you may be using a different Office 365 service and have a different sign in location, see Where to sign in to Office 365.

Option 4 - Delete your temporary internet files

When you delete your temporary internet files, your links and favorites won’t be deleted. However, the list of websites you’ve visited, cookies, information entered into web forms, passwords, and other temporarily saved information will be deleted.

  1. In Internet Explorer, type Alt + X, and then choose Internet Options.

  2. On the General tab, under Browsing history, choose Delete.

  3. Select the check box next to each category you want to delete, and then choose Delete. This can take a while if you have a lot of files.

  4. After the files have been deleted, sign in to install Office.

Option 5 - Reset Internet Explorer settings