Recover deleted items or email in Outlook Web App

 

  1. Sign in to your account at https://portal.office.com, and sign in with your email address and password.

  2. Click on the Tiles button in the top left, then click on 'Mail'. It will load your Office 365 Webmail application, sometimes called 'Outlook Web Access' or OWA. 

  3. In your email folder list, click Deleted Items.

  4. When you find your message, do one of the following to recover it:

    • To restore a message to your inbox, right-click it, and then click Move > Inbox.

Menu path to to use to recover item from Deleted Items folder in Outlook Web App

To restore a message to a different folder, right-click it, and then click Move > More. Select a folder location and then click Move.

   

    4. To recover other types of items in the Deleted Items folder, do one of the        following:

  • To recover a contact, right-click it and then click Move to Contacts.

  • To recover a calendar item, right-click it and then click Move to Calendar.

  • To recover a task, right-click it and then click Move to Tasks.

 

Recover an item that's no longer in your Deleted Items folder

This is a hidden folder, and it's the place where items are moved when you do one of the following things:

  • Delete an item from the Deleted Items folder.

  • Empty the Deleted Items folder.

  • Permanently delete an item by selecting it and pressing Shift+Delete.

   

   1. Sign in to your account.

   2. In your email folder list, right-click Deleted Items, and then click Recover deleted items.

Menu path to to access Recover deleted items dialog box in Outlook Web App

  3. If necessary, use the search box to find the item you want to recover.

  4. When you find the item, select it, and then click Recover.

 

Outlook Web App Recover deleted items dialog box