Reset my administrator password for Office 365

 

  1. Office 365 sign-in page, select Forgot your password?.

    Can't access your account?

    NOTE: If you don't see this link, go to self-service password reset tool to try to reset your password.

  2. On the User verification page, type your work or school account name, enter the characters to verify that you're not a robot, and then select Next.

  3. Select the contact method to use for verification.

    Screen shot that shows the contact method options to use for verification: email, text, or call my mobile phone.
  4. Complete the steps for the contact method you selected, as shown in the following table.

    Contact method

    Steps

    Email my alternate email

    1. Select Email.

    2. Keep the Office 365 browser window open while you go to your alternate email to get the verification code.

    3. Go back to the Office 365 browser window, enter the code you received in email, and select Next.

    Text my mobile phone

    1. Enter the mobile phone number you've provided for your account, and select Text.

    2. Enter the verification code you received from the text message, and select Next.

    Call my mobile phone

    1. Enter the mobile phone number you've provided for your account, and select Call.

    2. Answer the call, and follow the instructions given.

    3. Go back to the Office 365 browser window.

    IMPORTANT: You need to respond within 60 minutes to the email and to the text message. Complete the reset process by using the same computer and browser session. If you close your browser window or take longer than 60 minutes to respond, you'll have to restart the process.

  5. If you have a custom domain like Contoso.com, select a second contact method for verification, and then follow the steps for that contact method from step 4.

  6. Enter a new password, confirm it, and then select Finish.

  7. When you receive confirmation that your password has been reset, select the link on the confirmation page, and then sign in to Office 365 with your new password.

    Screen shot that shows the link to sign in with your new password.