Errors while installing Office 365

When installing Office 365 via the 'Click-to-Run' (CTR) installation, often there are errors caused by connectivity and network issues. The error codes shown are 30174-4, 30125-4, 30038-4, or 30125-1011.

 

Use a wired connection

If your are installing on a computer or laptop connected to WiFi, try connecting it a wired network connection instead. WiFi often experiences interference from other devices and networks which can cause these errors installing the Office programs.

When you plug into a wired network, don't forget to disable the wireless connection temporarily so that you are sure that the wired connection is working.

Install on another network

On certain networks, there may be settings that limit certain network communication which prevents Office from installing correctly. If you have this issue, then you can try installing on another network.

Turn off proxy settings

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you’re using a different browser, check their help to find out how to turn off proxy settings.

Microsoft Edge

  • Click the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choose Settings.
  • Click Network & Internet, click Internet options, and then click Settings to the right of Choose Settings to configure a proxy server for a connection.
  • Clear the checkbox to turn off any proxy settings.
  • Click OK.

Internet Explorer

  • Open Internet Explorer.
  • Click the Tools button, and then click Internet Options.
  • Click the Connections tab, and then click LAN settings.
  • Note your settings down so you can add them back later.
  • De-select the Use a proxy server for your LAN check box.
  • Click OK until you return to Internet Explorer.

Temporarily turn off antivirus

You may need to disable or even completely uninstall your antivirus program to install Office. Some programs will limit network connectivity or block the incoming download. Don't forget to either re-enable or reinstall your anti-virus software once you have installed Office. 

Windows 8 &10

  • Go to Control Panel by right-clicking the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choosing Control Panel.
  • Options and commands list see after pressing Windows logo key + X
  • Select Security and Maintenance, and then the arrow next to Security.
  • If Windows can detect your antivirus software, it's listed under Virus protection.

Windows 8.1

  • Go to Control Panel by right-clicking the Start button Windows Start button in Windows 8 and Windows 10 (lower-left corner), and choosing Control Panel.
  • Options and commands list see after pressing Windows logo key + X
  • Select System and Security > Action Center > the arrow next to Security.
  • If Windows can detect your antivirus software, it's listed under Virus protection.

Windows 7

  • Go to Control Panel by choosing the Start button Windows 7 Start button (lower-left corner), and choosing Control Panel.
  • Click System and Security > Review your computer's status > the arrow next to Security.
  • If Windows can detect your antivirus software, it's listed under Virus protection.

Temporarily turn off firewall

You can temporarily disable the inbuilt Windows Firewall to resolve the problem, the Microsoft instructions on how to do so are linked below. Do not forget to turn it back on after installing.

If you're using a firewall from another manufacturer - possibly as part of your Anti-Virus software - then you will need to refer to the instructions for that software. There may also be a network Firewall in place, this could also be temporarily disabled to see if that is an issue.

Windows 10: Turn Windows 10 Firewall on/off

Windows 8.1: Turn Windows 8 Firewall on/off

Windows 7: Turn Windows 10 Firewall on/off

 

It still doesn't work!

Please lodge a support request, as we will need to escalate to Microsoft for access to a special installer you can directly download.