Fix problems uploading files on the OneDrive website

OneDrive can't upload this file

Errors :

  • There was a problem with OneDrive. Try to upload the file again.

  • The connection to OneDrive was lost during the file transfer, or you weren't signed in to OneDrive. Sign in to OneDrive with your Microsoft account, and then try to upload the file again.

  • You don't have permission to access the file. If the file is on a server, make sure you can open the file, and then try to upload it again. For more info about getting permission to access the file, contact your network administrator.

  • You don't have permission to upload the file to the folder that you selected. Select a folder that you have permission to edit, and then try to upload the file again.

A file with this name already exists

  • Choose "Replace" or choose "Keep Both" in order to rename your existing file.

This file is too big

  • In recent web browsers (Google Chrome, Firefox or Microsoft Edge), you can upload files up to 10GB in size directly to the OneDrive website.
  • For older browsers, upload file size is capped at 300MB due to limitations in these browsers.

You're out of storage

  • You will not be able to upload an files if you have reached your account limit.
  • In order to check your storage usage, please log into the OneDrive for Business site by clicking the OneDrive tile when logged into https://portal.office.com 

OneDrive can't upload this file to this location

  • Full path (including file name) is too long.
  • Path must be fewer than 442 characters
  • Shorten the file name / sub-folders in OneDrive, OR select a sub-folder closer to the top-level folder, then try uploading the file again.

This file contains restricted characters

  • The file contains characters that are not allowed. 
  • Change the file name that does not start or end with a space, end with a period, or include any of these characters: / \ < > : * " ? |
  • These names aren't allowed for files or folders: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

OneDrive can't find this file

  • Possibly the file has been moved, renamed or been deleted by another person. Locate the file, and try again.

OneDrive can't access this file

  • File might be open another program. Save any changes in the file, close OneDrive and try again to upload the file.
  • File is on removable device (CD, Hard Disk, USB flash drive) the file is not available in OneDrive.
  • Make sure the component is connected to the computer and try again to upload the file to OneDrive.