Office 365 - Known Issues with OneDrive

Limitations of OneDrive

  • Maximum file size for OneDrive is 10 GB. If your file size exceeds 10 GB, you may see one of the following errors:

    • "This file is too big to upload"
    • "Reduce the size of this file to upload it to…"
  • Certain characters are not allowed in file or folder names. These characters include: / \ < > : * " ? |

  • Files or folders in OneDrive cannot begin or end with a space, end with a period, or begin with two periods

  • Files in OneDrive cannot include any of the following character strings: AUX, PRN, NUL, CON, COM0, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT0, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, LPT9

  • For OneDrive desktop, the path of the file, including the file name, must be less than 255 characters.

    Example file path: C:\Users\\Pictures\Saved\2014\January\Holiday\NewYears\Family

  • OneDrive cannot be accessed via Outlook on the web 'Light' - a work around is to install and use the desktop version of OneDrive.

Known Issues

  • External users will not be able access a OneDrive folder or file shared with them

    If you share a folder or file from your OneDrive with an external user, the user will get a mail notification. When the user clicks on the link in the email message to access the folder or file, he or she will see a dialog box with an "access denied" message. This dialog box will block the external user from accessing the contents of the folder or file.

  • The "Get Link" option is not available when attempting to share a file or folder in OneDrive.