CRM Online plan changes
Microsoft Dynamics CRM Online plan had retired on November 1, 2016. However, if you have a current subscription, this change won’t affect you right away. As a global administrator, you’ll receive email updates and see posts in the message center (part of the Office 365 admin center) with information on when you need to take action.
Microsoft is introducing Dynamics 365, the next generation of intelligent business applications that enable your organization to grow, evolve, and transform to meet the needs of your customers and capture new opportunities. As a result, Microsoft is introducing new plans for customers November 1, 2016, that are similar, but not identical to your current plan.
For existing tenants that have existing Dynamics CRM Online subscription(s), you can use and adjust licenses up or down until such time as the underlying subscription expires. At that point, the 12-month subscription will not renew as it is a retired product, and you will need to order the appropriate licenses under the new Dynamics 365 line.
You will not be able to order new subscriptions for tenants that do not have CRM Online. They need to order the Dynamics 365 license products as a new customer.